t/basedlabs-support
Get help with BasedLabs and our products.
Failed to Validate Text Prompt
Error Message. Failed to Validate text prompt. I'm not sure how we are supposed to use this for our work when it fails every other day.
All Old Creations Removed
All my old creations have been removed and I am unable to see them. I never published anything and kept them in the draft stage, so I don't understand how they could be removed unless your monitoring my account. Is everything I am creating tracked? Can I get access to...
Flux Dev issues
At first the Flux Dev images started to downsize on their own really drastically with similar prompts (going from 1.2 mb to 120 kb, and you can tell) and then the generations took credits but gave pitch black images. What's going on here?
Did not receive credits.
Got on pro plan yesterday and didn't receive the 4500 credits. Please help.
Fluxdev and Schnell failing 7/3/2025
I've been waiting for generations to load for a few hours now, and flux dev and schnell are failing consistently.
Kling only creeating 5 second videos
The Kling Image to Video model is only creating 5 second video clips, regardless of whether you select 5 second or 10 seconds. Previously worked fine.
Help is urgently needed
Absolutely everything is missing in one of the folders with my works, and there were a lot of works, I ask you to restore the work or refund the money. Writes "Media Not Found This project doesn't exist or has been deleted. Create New Project"
Missing Credits from Monthly Plan
Checking in again, on pro plan and 4500 credits were not delivered. Please fix and I guess I'll send this again next month.
Text to Video Error
I keep getting this "AxiosError: Request failed with status code 500" every time I try to generate a video. I've tried multiple different prompts and models but still get this error code. Any help would be greatly appreciated!
Missing Monthly Credits on Creator Plan – Invoice 20004D1E-0001
I’m writing in regard to my annual subscription to the Creator plan, which I purchased on November 2, 2024 (invoice number 20004D1E-0001, confirmation number 2384-8904). According to the plan description and billing dashboard, I should receive 1,200 credits per month. However, I’ve noticed that these monthly credits do not appear to...