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t/basedlabs-support

Get help with BasedLabs and our products.

Avatarshanaseina☀️a month ago

Generating any image results in a "Image Prompt / Creation could not be Processed. Please change Content"

No matter how many times I edit and even use SFW prompts, it says the same thing..... it was working fine yesterday, now this. The model im using has been the same one for years, and I never had this issue. Idk if I need to verify or anything, I dont even...

1
Avatarenoxh☀️2 months ago

Delete My Account

I am unable to fully delete my account even through the button in settings that says "delete account" will you please fully delete and remove my accound from this platform? Thank you!

0
Avatarhelloadelinacross☀️2 months ago

Please fix this bug regarding custom trainings

We were delighted when you changed your policy to allow NSFW for Flux generations, but there is still one last legacy bug. When you upload NSFW images to "custom training" to train the model to recognize body parts, the images are rejected. In fact, the restrictions are so sensitive that...

8
Avataremericsh☀️2 months ago

Purchased Kinguin Creator Membership 3 Month Subscription on Jan 24 - now all previous and new credits disappeared

Had an existing non-crypto subscription, then on Jan 24 2026 purchased Creator Membership 3 Month Subscription on Kinguin. Entered the code and got the extra credits all right, but since a few days ago it started showing 0 credits. Waited a few days if it is just a mistake that...

18
Avatarhelloadelinacross☀️3 months ago

Are you allowing NSFW or not?

We got your update that NSFW is now allowed and you are switching to crypto. This is good news and a much better business model! However, image generation requests are still being blocked with the error message "this is illegal and strictly prohibited". What is going on?

1
Avatarmastersprophecy☀️3 months ago

Credits disappeared

We had at least 900 credits left and they have mysteriously vanished at the turn of the year

2
Avatarmastersprophecy☀️4 months ago

File Mismatch

This newest update continues to waste time and serves up continual new issues: Files are apparently available to download as jpg and png, in reality, all that is happening is that webp files are getting renamed with a "jpg" or "png" but the file is still a webp file that can't...

0
Avatargizmo309☀️4 months ago

Credits not being processed

Another month of credits not being processed after payments. Can't cancel either. Please help

1
Avatarinstali☀️4 months ago

Please cancel my subscription

Please cancel my subscription as the cancellation button is not working

0
Avatarfiera_1☀️4 months ago

Not able to see my deleted creations or published ones? Somebody knows how this can be fixed?

0