t/basedlabs-support
Get help with BasedLabs and our products.
Purchased Kinguin Creator Membership 3 Month Subscription on Jan 24 - now all previous and new credits disappeared
Had an existing non-crypto subscription, then on Jan 24 2026 purchased Creator Membership 3 Month Subscription on Kinguin. Entered the code and got the extra credits all right, but since a few days ago it started showing 0 credits. Waited a few days if it is just a mistake that...
Are you allowing NSFW or not?
We got your update that NSFW is now allowed and you are switching to crypto. This is good news and a much better business model! However, image generation requests are still being blocked with the error message "this is illegal and strictly prohibited". What is going on?
Credits disappeared
We had at least 900 credits left and they have mysteriously vanished at the turn of the year
File Mismatch
This newest update continues to waste time and serves up continual new issues: Files are apparently available to download as jpg and png, in reality, all that is happening is that webp files are getting renamed with a "jpg" or "png" but the file is still a webp file that can't...
Credits not being processed
Another month of credits not being processed after payments. Can't cancel either. Please help
Please cancel my subscription
Please cancel my subscription as the cancellation button is not working
Not able to see my deleted creations or published ones? Somebody knows how this can be fixed?
Awesome new bug where every generation is square
This new update has killed the ability to generate landscape images, everything is coming out square and the aspect ratio keeps resetting to 4:3. Not that anyone cares