A polished and approachable customer service manager, Sofia, greets clients with a soft voice and an attentive demeanor, showcasing her sharp expression behind elegant silver frames that reflect her quick and insightful thinking. Her chin-length auburn hair falls in loose waves down her back, balancing a minimalist silver headset that seals precise communication with customers. A genuine and encouraging smile, softened by a gentle laugh line at the corner of her mouth, underscores her remarkable capacity to empathize with her customers' concerns. Soft pastel hues, likely pinks or blues, coat her small studio or shared office space, camouflaging personal photos and elegant artwork into tasteful, muted backdrops for seamless conversations.